We’re supporting a leading Build-to-Rent operator in the search for a Resident Services Manager to join one of Liverpool’s flagship residential communities. This is an exciting opportunity to take on a broad operational role, working closely with an experienced General Manager and helping drive the success of a large-scale asset. More than a traditional resident services position, the role offers exposure across operations, leasing oversight, compliance, contractor management, health & safety, resident experience and team development. You’ll be trusted to take ownership, make decisions and act as a visible leader within the building. For ambitious residential property professionals looking to further their career, this is an opportunity to join a well-established business with a strong reputation, genuine responsibility from day one and excellent long-term development prospects.
Key Responsibilities
- Support the day-to-day operation of a vibrant Build-to-Rent community
- Lead and develop a team of Resident Services Associates
- Deliver an exceptional resident experience from move-in through to move-out
- Oversee leasing activity, apartment turnarounds and resident retention
- Manage resident queries, complaints and service recovery
- Coordinate contractors and suppliers, ensuring high standards throughout the building
- Support compliance, health & safety and operational audit processes
- Assist with budgeting, expenditure monitoring and operational performance
- Work closely with the General Manager to drive continuous improvement and building standards
- Build strong relationships with residents, colleagues and external stakeholders
Your Requirements
- Experience within BTR, PRS, block management, residential property management or a similar residential environment
- Strong understanding of customer service and resident experience delivery
- Experience coordinating contractors and managing operational property issues
- Exposure to health & safety, compliance and building operations
- Ability to work independently and take ownership of day-to-day responsibilities
- Comfortable handling challenging conversations and resolving issues effectively
- Strong communication and stakeholder management skills
- Organised, proactive and solutions-focused approach
- Previous team leadership or mentoring experience would be advantageous
What’s On Offer
- 25 days annual leave plus bank holidays, increasing with service
- Competitive pension scheme and a range of financial wellbeing benefits
- Private medical cover, virtual GP access and wellbeing support
- Ongoing training, development and career progression opportunities
- Significant autonomy and exposure across all aspects of Build-to-Rent operations
- Support from an experienced General Manager and wider operational team
- Long-term career development within a respected property business
- Collaborative, people-focused culture with resident experience at its core
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