Independent Complaints Investigator – Customer Experience

Company: Rozgoo
Apply for the Independent Complaints Investigator – Customer Experience
Location: Birmingham
Job Description:

Rozgoo in Birmingham is seeking a Complaints Investigator to join the Customer Experience Team. You will conduct independent investigations into customer complaints, ensuring fair, consistent handling in line with the organisation’s Complaints Policy and relevant codes.

This full-time role offers a salary of £34,144 plus £1,680 car allowance per year, with a 37.5-hour week, and a start date around late September 2026.

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Posted: October 17th, 2026