Head of Workplace Operations – Busy Global Investment Firm

Overview

As a senior operations leader in a fast-growing global investment business, you own the operational infrastructure that supports daily activity, executive workflows, and a premium workplace experience. You will lead Workplace Operations, Facilities, and Security, partnering with senior stakeholders to align with the company’s high standards and growth trajectory. Your impact spans cost control, compliance, risk management, and continuous process improvements across offices and support functions. This role offers visibility, breadth, and the opportunity to shape a professional, efficient, and secure environment at scale.

Responsibilities

• Oversee day-to-day business administration and workplace operations
• Manage reception, switchboard, mail, couriers, travel, catering, events, meeting rooms and office supplies
• Lead reception, security, cleaning, maintenance and workplace support teams
• Oversee recruitment, training, scheduling and performance management
• Take overall responsibility for the physical workplace environment and building services
• Lead workplace projects and improvements with minimal disruption
• Ensure compliance with Health & Safety, fire, legal and regulatory requirements
• Build and maintain relationships with landlords, suppliers, contractors and service providers
• Negotiate contracts, manage service levels and oversee renewals
• Prepare and monitor operational and workplace budgets, manage expenditure and capital projects
• Provide regular operational and management reporting to senior stakeholders
• Support business continuity and disaster recovery planning
• Oversee new joiner and leaver processes, visitors, events and experience
• Develop and maintain operational policies, procedures and manuals

Key requirements

• Extensive experience in workplace operations, business administration, facilities or corporate services
• Proven leadership experience in a complex, high-performance corporate environment
• Experience managing people, suppliers, contractors and significant budgets
• Strong commercial awareness and ability to deliver efficiencies without compromising quality
• Excellent knowledge of facilities, health & safety, security, compliance and business continuity
• Exceptional organisational skills and ability to manage multiple priorities
• Confidence and gravitas to work with senior executives
• Proactive, hands-on and solutions-focused approach
• Exceptional attention to detail and high standards
• Degree educated

• leadership
• stakeholder management
• proactive problem-solving
• facilities management
• health & safety compliance
• security and access control

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