Technology Manager – Business Application Support

Overview

In this role you will own and grow the application support function, shaping its capabilities and performance. You’ll lead a team responsible for critical business applications, balancing people development with hands-on issue resolution. You’ll manage major incidents, drive root-cause analysis, and implement permanent fixes to boost resilience. A focus on BlackRock Aladdin and regulated financial services will anchor your work, delivering reliable, well-supported technology for operations.

Pay / Benefits

• 110,000 base salary
• bonus
• hybrid work (London, 2-3 days in office)

Responsibilities

• Lead day-to-day application support and coordinate during major incidents
• Develop the team, including recruitment and coaching
• Drive root-cause investigations and ensure permanent fixes
• Improve monitoring, automation, and recovery processes
• Ensure new applications and changes are ready for live support
• Collaborate with business users, engineering, InfoSec and external vendors

Key requirements

• Strong practical experience supporting BlackRock Aladdin
• Background in application support or technology operations within regulated financial services
• Experience leading and developing a support team
• Ownership of major incidents and service recovery
• Technical depth to challenge suppliers, investigate issues and guide the team
• Drive to convert recurring problems into lasting improvements

• leadership
• stakeholder communication
• problem-solving
• BlackRock Aladdin
• incident management
• monitoring and recovery processes

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