Passionate about listening, understanding and putting people first?
Excited by the opportunity to solve problems and create people focused solutions?
Inspired by the chance to make a difference every day?
We`re looking for a Customer Service Officer who genuinely cares about people and wants to make a positive difference in the lives of the people we serve.
Customer Service Officer (20 hours per week)
£25`000 (pro rata to 20 hours per week)
Chippenham for 12 months until relocation (to be discussed at interview)
You don`t need previous call centre experience. What matters most is compassion, great people first customer service experience and a genuine desire to help.
You`ll be the first point of contact for our customers, helping with everything from repairs, rent and payments to supporting vulnerable customers and responding appropriately to safeguarding, domestic abuse and anti-social behaviour concerns. You`ll communicate with customers by phone, email, social media and My GSA.
What makes you right for us? You`ll be someone who:
- Is confident using computers, email, Teams and databases
- Listens with empathy and treats every customer with respect
- Is passionate about delivering a great customer experience
- Enjoys solving problems and finding the right solution
- Takes pride in accurately recording and updating customer information
- Can manage different tasks while maintaining quality and attention to detail
We ll invest in you – You don`t have to know everything when you start. We`ll support you to learn. Your development matters to us.
- You`ll receive weekly coaching and side‑by‑side sessions, helping you build confidence and develop your skills.
- You`ll also have monthly 1-to-1s to talk about your progress, development and future career goals.
#J-18808-Ljbffr…