Senior Business Development Manager – Claims

Overview

In this role you drive growth in the UK Personal Lines Claims market by applying deep Claims expertise to shape consultative engagements and commercial strategy. You will lead and mentor a growing Claims sales team while collaborating with cross-functional partners to embed the commercial perspective in strategic discussions. You will engage insurers and internal stakeholders to identify opportunities and progress new business, contributing to a scalable Claims proposition. This is a high-autonomy role at a pivotal growth stage, with a clear impact on revenue and market leadership.

Pay / Benefits

• Generous holiday allowance
• Private medical benefits
• Pension scheme
• Life assurance
• Employee share option scheme
• Travel Season ticket loan

Responsibilities

• Meet or exceed revenue targets for the UK Personal Lines Claims market
• Act as a Claims subject matter expert to support Account Management in client interactions and commercial discussions
• Create and execute strategic sales and territory plans using market insight and Voice of Customer feedback
• Build and maintain relationships with key decision-makers and senior stakeholders in the UK Claims market
• Contribute market and commercial insight to the ongoing development of the Claims proposition
• Represent the company at industry events and stay informed on market developments and competitive activity
• Collaborate with Account Management, Product, Sales Support, Distribution, Technical Implementation and other teams to drive commercial success and client satisfaction
• Provide leadership and guidance to a growing Claims sales team

Key requirements

• Extensive experience in Personal Lines Insurance Claims, ideally Motor Claims with Home Claims desirable
• Strong understanding of the end-to-end Claims process (FNOL to resolution)
• Strong commercial acumen with a track record of identifying and progressing new business opportunities
• Previous people leadership or management experience is strongly preferred
• Excellent communication and presentation skills with ability to influence stakeholders at various levels
• Ability to think strategically, work cross-functionally, and operate autonomously in a developing environment
• Strong knowledge of the UK Claims market and an established industry network is advantageous
• Willingness to travel 30-50% including overnight stays
• Experience in Claims Management, Handling/Processing or Investigation within Personal Lines (Motor or Home)

• Strong communication and presentation skills
• Leadership and people-management
• Strategic thinking and cross-functional collaboration
• End-to-end Claims process knowledge
• Commercial strategy development
• Opportunity identification and pipeline management

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