Senior CX & Growth Leader – Cloud Communications

DataFin Recruitment is seeking a Customer Experience Leader for South Africa’s cloud communications sector (DBN/JHB). You will own the end-to-end account management lifecycle for mid-market and enterprise clients, focusing on retention, growth and lifetime value through UCaaS, CCaaS and AI-powered digital agents.

In this role you will drive account plans, manage renewal cycles, identify up-sell opportunities, collaborate with pre‑sales, product and professional services, and maintain high

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