Strategic Customer Success Lead, Technology Services

Capita in Belfast is hiring a Customer Success Manager to own strategic client relationships across the full-service lifecycle in a hybrid Belfast office. You will lead governance meetings, monitor KPIs and drive continuous service improvement while partnering with cross-functional teams to deliver value and growth for Capita AiTO services.

The role requires experience in customer success, service delivery, or technology services, strong stakeholder skills, and knowledge of ITIL/ITSM, cloud or

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