Digital Engagement Specialist – Band 7

Overview

In this role, you will be the digital subject matter expert for GPIT and primary care Digital Services within the NHS Essex ICB. You’ll support the delivery of digital services across 200+ sites and help drive the Population Health Management agenda, shifting from analogue to digital. You’ll partner with GPIT and the IT team to manage complex digital programmes and look for improvements in staff and patient experiences. This is an opportunity to shape digital transformation in primary care and work with cross‑functional teams to deliver impact at scale.

Pay / Benefits

• hybrid working model (2 office-based days)
• inclusive workplace
• permanent role
• NHS pension and benefits
• public sector employment
• salary band 7 (competitive)

Responsibilities

• Serve as subject matter expert for primary care digital technology (online triage, NHS app, GPIT systems)
• Support delivery of system-wide digital projects and cross-partner programmes (digital strategy)
• Oversee digital procurement and contract activities with governance
• Collaborate with IT support providers to ensure reliable IT services for primary care
• Lead or support complex project planning, governance, risk management and reporting
• Prepare and present insights from data to inform decisions and performance
• Support policy, strategy, and annual digital audits including cyber security requirements
• Engage with stakeholders across ICB, NHS providers and local authorities to support delivery

Key requirements

• Experience leading large, transformational digital projects across general practice and ICBs
• Strong project management skills (Governance, risk, reporting)
• Knowledge of GPIT digital services operating model and NHSNet administration
• Experience with digital procurement, contracts, and service specifications
• Analytical ability to turn data into actionable insights (Population Health Management)
• Ability to communicate effectively with senior leadership and diverse stakeholders
• Familiarity with DSPT, CAF, and data governance concepts
• Experience deputising for colleagues at meetings and forums
• Understanding of Microsoft licensing and Microsoft Intune

• Collaborative and inclusive leadership
• Effective stakeholder engagement
• Strong communication and presentation skills
• GPIT and digital healthcare systems
• NHS.net Connect administration
• Microsoft licensing and Microsoft Shared Tenant

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