Senior Manager – Operational Resilience Consulting

Overview

In this Senior Manager role, you steer complex operational resilience initiatives for major Financial Services clients from London. You’ll work closely with C-suite and boards to shape resilience strategy, regulatory response, and investment priorities while leading cross‑functional delivery. Your impact spans transforming resilience programs, crisis readiness, and third‑party risk management, with a focus on client impact and account growth. This is a high‑visibility, client‑facing role within a top resilience practice that values strategic influence and scalable solutions.

Responsibilities

• Lead complex operational resilience and crisis management engagements across Financial Services
• Advise senior executives and boards on resilience strategy, regulation and investment
• Design and deliver large-scale resilience transformation programmes
• Lead scenario testing, simulations and crisis exercises
• Assess technology, cloud, third-party and operational resilience
• Support clients with crisis and incident management frameworks
• Manage engagement scope, budgets, contracts, delivery risk and project teams
• Build trusted relationships across a portfolio of major Financial Services clients
• Identify opportunities to expand accounts and develop new client relationships
• Lead proposals, business development and go-to-market activity
• Develop new services and propositions, including technology and AI-enabled solutions
• Coach and develop consultants across the wider practice

Key requirements

• Significant operational resilience and business continuity experience within Financial Services
• Strong background in consulting, advisory or professional services
• Experience leading complex client engagements and multidisciplinary delivery teams
• Strong knowledge of Financial Services regulation and evolving resilience expectations
• Credibility to advise and influence C-suite executives, boards and senior risk leaders
• Commercial experience growing accounts, developing client relationships and securing new work
• Experience managing engagement budgets, contracts, resources and delivery risk
• Ability to understand complex operating models and dependencies across people, processes, technology and third parties
• Strong communication, presentation and business writing skills

• Strategic thinking
• Executive communication
• Client relationship management
• Operational resilience
• Business continuity
• Technology and digital resilience

…