Professional Services – Technical Architect

Overview

As a Professional Services Technical Architect at GitLab, you steer the technical direction of customer engagements from scoping to delivery. You design reference architectures for GitLab across self-managed and cloud environments and guide migrations using IaC, Terraform, and Ansible. You lead cross-team delivery with partners and customers, contribute reusable collateral, and share product updates to ensure consistent outcomes. You’ll work in a remote, asynchronous setting, mentoring others and aligning work with client needs and SOWs, while embracing GitLab’s AI-driven, value-driven culture.

Pay / Benefits

• Flexible Paid Time Off
• Equity Compensation
• Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave
• Team Member Resource Groups

Responsibilities

• Design and deliver GitLab reference architectures for self-managed and cloud environments using infrastructure as code
• Lead source code management and CI/CD migrations to GitLab, including large-scale enterprise moves using Congregate
• Create repeatable delivery kits and enablement materials for teams and partners
• Lead the full technical delivery lifecycle from scoping to handoff
• Develop high- and low-level technical designs that meet customer requirements
• Assess scalability and security considerations in proposed architectures and plans
• Deploy and configure GitLab in on-premises and cloud environments using Terraform, Ansible, GET
• Plan and execute migrations to GitLab with Congregate, collaborating with stakeholders to minimize risk
• Provide DevOps/DevSecOps consulting and guidance, including internal frameworks like DGF and GitLab Flow
• Coordinate and oversee cross-functional delivery teams and maintain clear asynchronous communication
• Mentor teams by contributing docs, kits, and training materials and leading enablement sessions
• Maintain and improve delivery automation assets with focus on code quality and testing
• Support SOW creation, stay current on releases, and assist staffing with 55% billable utilization
• Review training materials and develop case studies, designs, and best practices
• Collaborate with customer project teams to articulate tasks clearly

Key requirements

• Strong written and verbal communication for technical discussions and risk trade-offs in asynchronous settings
• Experience delivering two or more consulting services (source code management migration, cloud architecture, DevOps engineering, or CI/CD)
• Enterprise software development experience translating requirements into technical designs
• Progressive DevOps platform experience with scalable, secure systems
• Hands-on experience with cloud and on-prem infrastructure using Terraform and Ansible
• Ability to write clean automation/integration code and validate changes via testing and code review
• Migration experience to GitLab using Congregate or similar tooling
• Knowledge of data consistency concepts (ACID) and migration design implications
• Strong problem-solving, organizational, and time management skills with multiple priorities
• Comfort working remotely with documented decisions to unblock work across time zones
• Bachelor’s Degree in Information Technology, Computer Science, or equivalent experience

• Strong communication in asynchronous environments
• Cross-functional collaboration
• Mentorship and enablement
• Terraform
• Ansible
• GitLab Environment Toolkit (GET)

…