Technical Customer Support Advisor – Belper
Blue Arrow is recruiting for Technical Customer Support Advisors to join a leading organisation in Belper. If you’re passionate about customer service, enjoy solving problems, and have strong communication skills, this could be the perfect opportunity for you.
This is a temporary ongoing position for 6 months and the potential to secure a permanent role.
Location: Belper, Derbyshire – site based role.
Pay Rate: £13.61 per hour
Overtime Rate: £20.42 per hour (for all hours worked over 39.5 per week)
Hours: 39.5 hours per week
Start Date: Monday 2nd November
About the Technical Customer Support Advisor Role
As a Technical Customer Support Advisor, you will provide first-class support to customers across a variety of communication channels. Combining excellent customer service with technical problem-solving skills, you’ll help customers resolve issues, support connected products and services, and ensure a positive customer experience from start to finish.
This is a fantastic opportunity to join a well-established organisation offering full training, ongoing support, and long-term career prospects.
What Will the Technical Customer Support Advisor Do?
- Provide technical support and guidance to end users on products and services
- Diagnose and troubleshoot customer-reported issues
- Support customers with connected products, applications, online services, and connectivity issues
- Explain technical information in a clear and customer-friendly way
- Escalate complex technical issues where required
- Respond to enquiries via telephone, email, webchat, SMS, and ticketing systems
- Book engineer visits when necessary
- Maintain accurate customer records and case notes
- Take ownership of complaints through to resolution
- Meet service, quality, and customer satisfaction targets
- Work collaboratively with operational, field service, and technical teams
- Deliver an excellent customer experience on every interaction
Working Hours
Following successful completion of training, Technical Customer Support Advisors will work:
- 39.5 paid hours per week
- Monday to Saturday working pattern
- Working hours between 8:00am and 6:00pm
- 2 in every 6 Saturdays required (8:00am – 3:00pm)
- Flexibility is essential as working patterns will vary in line with business requirements.
About You
- Excellent communication and interpersonal skills
- A genuine passion for helping customers and finding solutions
- Confidence using multiple computer systems and databases
- Strong organisational skills and attention to detail
- The ability to remain professional in a fast-paced environment
- A positive attitude and willingness to learn
- Excellent customer service skills
- Strong troubleshooting and problem-solving abilities
- The ability to explain technical information clearly to customers
- Previous experience in technical support, customer service, retail, hospitality, administration, helpdesk, or contact centre environments would be advantageous, but is not essential as full training will be provided.
Benefits & Compensation
- £13.61 per hour
- Overtime paid at £20.42 per hour for all hours worked over 39.5 hours per week
- 39.5 paid hours per week
- Weekly pay
- 28 days holiday entitlement
- Company pension scheme
- Access to high street discounts
- Dedicated Blue Arrow consultant supporting you throughout your assignment
- Comprehensive paid training programme
- Ongoing coaching, support, and development
- Opportunity to gain valuable technical support experience
- Potential opportunity to secure a permanent position
- Temporary ongoing assignment with long-term prospects
- On-site canteen facilities
- Free on-site parking
- Modern office facilities
- Friendly and supportive team environment
- Excellent career-building experience with a leading organisation
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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