Customer Support Executive

Company: Mars
Apply for the Customer Support Executive
Location: Waltham on the Wolds
Job Description:

Waltham – Hybrid working


£27,500– £28,600 Pro rata, DOE


+ Performance Bonus & Exceptional Benefits


Hours: Part Time – 3 days per week


Fixed Term Contract – 18 Months


Why Join Us?


We care about the world and your future. Mars offers competitive compensation and benefits along with some great perks, like fun freebies and best-in-class development. As a Mars Associate, you have our ongoing commitment to your growth and development as you work across our world-famous brands. The world we want tomorrow starts with how we do business today, and we’re here to support you every step of the way.


What’s in it for you?


  • Private healthcare + equal parental leave
  • Generous pension (up to 9% contribution)
  • Life assurance (4x salary)
  • Gym membership & wellbeing support
  • Annual leave starting at 24 days, rising to 32 with service


The Role


Support invoice and spend management, New Product Development (NPD) activities, and customer administration. Working closely with a range of stakeholders, you will help ensure the efficient delivery of day-to-day operations through strong analytical, communication, and organisational skills


Working with account teams and sales planners to support creation of a robust promotional forecast. Review and analyse EPOS to make recommendations for future forecast and input forecast changes into promotional planning system.


What We’re Looking For


  • Excellent attention to detail and the ability to build strong working relationships across a variety of teams.
  • Advanced proficiency in Microsoft Excel, along with strong working knowledge of PowerPoint and Word.
  • Excellent interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels.
  • A structured, proactive approach to work, with the ability to prioritise tasks, manage competing demands, and work independently.
  • Strong analytical and problem-solving skills, with the ability to interpret data and identify opportunities for process improvement.
  • Own transport is essential due to location


Key Responsibilities


  • Manage invoice processing and spend administration activities, ensuring accuracy, compliance, and timely resolution of any discrepancies.
  • Provide general administrative support to customer‑facing teams, ensuring the timely completion of requests and effective stakeholder communication.
  • Maintain accurate records, reports, and documentation to support business operations and decision‑making.
  • Prepare and analyse data using Excel and other business systems to provide insights and support operational activities.
  • Build strong relationships with internal teams and external stakeholders to ensure effective collaboration and service delivery.
  • Support continuous improvement initiatives by identifying opportunities to streamline processes and enhance efficiency.


What You Can Expect from Mars


  • Work alongside 130,000+ Associates worldwide guided by our Five Principles
  • Be part of a purpose-driven company shaping “the world we want tomorrow”
  • Access world-class training & development from day one
  • Join a company with an industry-leading salary and benefits package

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Posted: October 18th, 2026