Customer Service Manager — Two-Centre Operations Lead

Hampshire Trust Bank Plc is seeking an experienced Customer Service Manager to lead our contact centre operations across Birmingham and London. You will manage two Team Leaders and their teams, delivering a consistently high standard of service across telephony, email and secure messaging.

This is a people-focused leadership role focused on building capable teams, maintaining service excellence and ensuring fair customer outcomes in a regulated environment.

#J-18808-Ljbffr…