Product Manager: End-to-End Customer Journeys

BT Group is seeking a Product Manager (Customer Journeys) to own end-to-end journeys from Sales to Billing. You will define vision, strategy and roadmaps, aligning teams across Product, Engineering, Architecture, Service and Commercial to deliver improved customer outcomes and operational efficiency.

You will shape end-to-end processes, drive adoption, and continuously enhance customer journeys with data-led decision making.

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