Senior Genesys Cloud Engineer — Remote, Global Impact

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. This role requires close collaboration with the Spanish team and fluency in English and Spanish.

You will work on IVR, routing, bots, and analytics across Genesys Cloud CX, Architect, and related APIs. Responsibilities include configuring queues, skills, schedules, and data actions, plus developing integrations with external systems and outbound dialing campaigns.

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