Business Analyst -Customer Journey Manager
6 Month contract initially + Extensions
Based: Hybrid working. Max – 2 days p/w onsite in Leeds
Rate – £400 – £450 p/d via Umbrella
We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a number of Business Analyst -Customer Journey Manager’s on a long term program of work.
- Work on a complex, high-impact financial services transformation spanning business operations, technology platforms and third-party suppliers.
- Shape safe, buildable target-state solutions by turning complex cross-platform challenges into clear system, data and operational requirements.
- Collaborate with specialists across investments, banking, technology and operations while strengthening your technical business analysis expertise.
Key Responsibilities:
- Analyse complex business and technology problems and define clear, end-to-end target-state solutions.
- Define system interactions, integration points, data flows, dependencies and exception handling across multiple platforms.
- Map the asset lifecycle and reference-data processes across third parties, platform providers and internal systems, ensuring data remains synchronised and changes are controlled end-to-end.
- Define banking and money-movement processes across accounts and currencies, including the foreign-exchange model, reconciliation points and operational controls.
- Analyse critical batch and operational processes, including cross-system dependencies, failure scenarios, exception management and manual intervention requirements.
Key Skills & Experience:
- Strong technical business analysis experience, with the ability to work across business processes and technology.
- Financial services experience, ideally within investments, wealth management or stockbroking.
- Proven experience defining complex system integrations, data flows, dependencies and operational processes.
- Confidence working across technology teams, business operations and third-party suppliers.
- Experience of large-scale transformation delivery and resolving complex cross-platform dependencies.
Desirable skills/knowledge/experience:
- Experience analysing asset lifecycle, reference data and platform synchronisation within an investment or stockbroking environment.
- Knowledge of banking, cash and foreign-exchange processes, including reconciliation and operational controls.
- Experience defining batch-processing dependencies, failure handling and operational exception-management processes.
This is an excellent opportunity on a great project of work,
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported.
We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply.
If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
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