Senior Business Rates Officer (Temporary)
Location: Basildon, Essex
Pay Rate: £31.00 per hour (umbrella)
Contract: 5 months, temporary
Hours: Full-time
Working Pattern: Hybrid – 1 day per week in the office
The Role
We are seeking an experienced Senior Business Rates Officer to coordinate a busy Business Rates team, overseeing billing, collection and recovery processes while ensuring accuracy, compliance and excellent service delivery.
This is an excellent opportunity for a knowledgeable Revenues professional with strong supervisory skills to support team performance, drive continuous improvement and maximise income collection.
Key Responsibilities
- Coordinate workloads and monitor team performance, carrying out quality checks and addressing any issues.
- Supervise, motivate and develop staff, providing coaching, guidance and performance management.
- Oversee Business Rates billing, collection, recovery, grants, exemptions, discounts and reliefs.
- Manage Business Improvement District (BID) levy collection processes.
- Ensure legislation, policies and enforcement procedures are applied correctly.
- Liaise with ratepayers, legal teams, courts, enforcement agents and other stakeholders to resolve complex cases.
- Support annual billing, government returns and the resolution of system or process issues.
- Monitor performance statistics, identify trends and implement improvements.
- Ensure appropriate handling of sensitive information and compliance with data protection requirements.
About You
You will have previous experience in a supervisory role within Revenues and Benefits, with strong technical knowledge of Business Rates and debt recovery.
You will also demonstrate:
- Experience managing and developing a team in a busy operational environment.
- A good understanding of Business Rates legislation, billing, collection and enforcement.
- Strong performance management and quality assurance skills.
- Excellent communication, organisational and problem-solving abilities.
- The ability to manage competing priorities and work effectively under pressure.
- A professional, customer-focused approach and the confidence to liaise with a range of stakeholders.
An IRRV qualification, relevant professional qualification or a willingness to work towards one would be advantageous.
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