Regional End-User Experience Monitoring Lead

Ejamerica is seeking a Monitoring Lead in Greater London to own regional detection and analysis. You will monitor Nexthink dashboards, identify early-warning signals, perform root cause analysis, and trigger proactive remediation.

You will also act as the regional escalation point for the Service Desk and WT Engineering, and own regional experience health reports. The ideal candidate has a strong end-user computing background across Windows, macOS and VDI, is comfortable with data analysis and

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