Product Manager

Overview

In this role you will own the Landside Technology product strategy and roadmap across MAG’s airport network, leading digital transformation of landside services. You’ll translate operational challenges into innovative products that improve customer experiences and unlock efficiency and growth. You will collaborate with operations, technology partners and suppliers to deliver barrierless parking, online payments, EV charging and smarter access solutions. This is a mission-driven role at a scale that directly impacts passengers and colleagues, offering a chance to shape the future of airport travel.

Pay / Benefits

• bonus scheme
• Car allowance
• Private medical scheme
• 25 days holiday plus bank holidays
• Free parking
• Subsidised public transport’,’Huge range of company discounts’,’2 volunteering days per year’,’Free Virtual GP service

Responsibilities

• Define and lead the Landside Technology product strategy and roadmap across the MAG airport network
• Digitise landside products and services to create seamless experiences for customers and colleagues
• Deliver innovative car parking solutions, including barrierless payment and next-generation barrier systems
• Develop and enhance Meet & Greet technology products and services
• Improve management and access control to boost operational efficiency and security
• Lead EV charging initiatives, including infrastructure and billing solutions
• Collaborate with operational and commercial stakeholders to identify opportunities for innovation
• Prioritise backlogs and investments based on customer value, operational impact and business value
• Partner with architects, engineers, delivery teams and suppliers for successful delivery
• Define product performance measures and customer outcome KPIs to demonstrate value
• Manage vendor relationships, contracts and technology partnerships
• Support Product Owners and Business Analysts to maintain product vision

Key requirements

• Experience owning and delivering technology products from strategy to implementation
• Strong product management expertise including roadmap development and agile delivery
• Experience working with multiple stakeholder groups and influencing senior decision makers
• Commercial mindset balancing customer outcomes, operations, and business value
• Strong communication skills translating technical concepts into business outcomes
• Experience leading cross-functional teams and delivering change in complex environments

• Strategic thinking
• Effective communication
• Cross-functional collaboration
• Roadmap development
• Agile delivery practices
• Payment platforms

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