En – Reservation Agent

Job Description

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

Some of the duties will include:

• being responsible for the organisation and quality of the room sales service by maximising the occupancy rate and the average rate per room




• collaborating closely with the Reservation Supervisor to pursue the highest profitability for the department and the hotel




• establishing excellent relations with all customers, playing an active role in ensuring customers’ loyalty




• maximising turnover of the department based on the occupancy rate and the average price of the rooms




• checking invoicing of “no-shows” and cancellations




• replying to guest’s reviews and extranet messages




• helping team with creating and delivering sparkles to guests’ rooms




• covering reception desk




• back office tasks

Qualifications

Your experience and skills include:

• Guest focused personality is essential




• Excellent verbal and written communication skills




• Ability to manage multiple reservations, prioritise tasks, and meet deadlines.




• Attention to detail




• Ability to handle booking changes, cancellations, complaints, and unexpected situations efficiently




• Understanding room rates, payment details, discounts, and basic calculations




• Ability to adapt to changing guest needs, occupancy levels, and business priorities.

Additional Information

Great talent deserves great rewards so would love to offer you:

• Training and development




• Discount card to be used in Accor hotels worldwide




• Complimentary stays in UK hotels (Bonus Breaks – subject to T&C)




• Meals on duty




• Uniforms and dry cleaning




• Recommend a friend scheme




• Employee Advisory Service

And the list goes on….

#J-18808-Ljbffr…