Senior Digital Transformation Manager

Overview

In this role, you will lead complex digital initiatives that improve airport operations, productivity, and passenger experience. You will help realise Heathrow’s vision of a digitally integrated airport by delivering measurable outcomes from technology, data, and AI. As part of a recently established Digital Transformation team, you will shape and deliver a portfolio of initiatives with cross-functional impact. You will work with senior stakeholders to balance agility with governance while driving meaningful, scalable change.

Pay / Benefits

• competitive salaries
• performance-based bonuses
• Share in Success bonus plans
• generous annual leave
• market-leading pensions
• private health insurance

Responsibilities

• Deliver a portfolio of digital products and services aligned to Heathrow’s Digital Strategic Roadmap
• Orchestrate end-to-end delivery from scope shaping to go-live with on-time, in-scope, on-budget outcomes
• Lead multi-disciplinary teams across technology, data, and business change, including partners
• Apply pragmatic agile methods to achieve outcome-oriented delivery with a test-and-learn mindset
• Provide clear reporting to senior stakeholders and remove blockers to maintain delivery pace
• Engage with senior stakeholders across Heathrow and partners to understand needs, shape demand, and coordinate delivery

Key requirements

• Experience delivering digital products and services in complex organisations
• Proven ability to manage large-scale digital or transformation projects across functions
• Strong understanding of agile delivery, ideally SAFe
• Ability to balance agility with governance in fast-paced delivery
• Excellent stakeholder management and senior-level communication skills
• Commercial awareness including supplier management and budget oversight

• stakeholder management
• communication
• problem solving
• agile delivery
• SAFe Agile environment
• digital product delivery

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