Job Description
Customer Support & Technical Solutions AdvisornnnAre you passionate about helping people, solving problems, and delivering exceptional customer experiences? Join Concentrix, partnering with a leading telecommunications provider, where you'll support customers with both billing and technical queries while making a real difference to their day.nnnThis role offers the opportunity to develop a rewarding career in customer service, technical support, and problem resolution, backed by comprehensive training, ongoing development, and excellent employee benefits.nnnWhat You'll Be Doing Supporting Customers with Billing & Technical QueriesnnnYou'll handle a variety of customer contacts, resolving billing questions, payment enquiries, account discrepancies, and technical issues efficiently while delivering a positive customer experience.nnnDelivering Exceptional Customer ExperiencesnnnBy actively listening, showing empathy, and communicating clearly, you'll help customers feel supported, valued, and confident that their concerns are being resolved.nnnProblem Solving & First Contact ResolutionnnnYou'll diagnose issues, investigate customer concerns, and provide effective solutions wherever possible during the first interaction. Whether addressing a billing discrepancy or guiding a customer through a technical issue, you'll focus on delivering prompt, accurate resolutions.nnnPayment Processing & Account SupportnnnAssist customers with secure payment processing over the phone and provide support with account-related enquiries, ensuring accuracy and compliance at all times.nnnIdentifying Customer NeedsnnnWhere appropriate, you'll identify opportunities to introduce relevant products or services that could benefit the customer, contributing to overall business success and enhancing the customer experience.nnnAchieving Performance TargetsnnnYou'll work within a target-driven environment focused on quality, customer satisfaction, efficiency, and service excellence while receiving ongoing support from your team and leaders.nnnWhat We're Looking FornnnWe welcome applicants from a variety of backgrounds. Full training is provided, so you don't need previous telecommunications experience.nnnKey qualities include:nnnStrong communication and active listening skillsnnA customer-first mindset with a passion for helping othersnnProblem-solving ability and attention to detailnnInterest in technology and troubleshootingnnResilience and adaptability in a fast-paced environmentnnConfidence using multiple systems and learning new processesnnAbility to build rapport with a diverse range of customersnnFocus on delivering high-quality service and first-contact resolutionnnnTraining & DevelopmentnnnAt Concentrix, we invest in your success from day one.nnnYou'll receive:nnnComprehensive training on systems, products, customer service, billing processes, and technical supportnnA structured nesting period with ongoing guidancennRegular coaching and development supportnnContinuous learning opportunitiesnnClear career progression pathways within ConcentrixnnnWhat's In It For You? Pay & HoursnnnPermanent 40-hour contractnn5 days out of 7 between 8:00am and 9:00pmnnLocation: Horsfield Way, Bredbury Industrial Estate, SK6 2SUnnAnnual salary: £26,520nnBonus opportunity of up to £250 per monthnnUncapped bonus potential through successful lead generationnnnBenefits & Wellbeing SupportnnnEmployee Assistance Programme (EAP) for you and your dependantsnnConfidential emotional wellbeing and counselling supportnnFinancial and legal advice servicesnnWork-life and family support resourcesnnGroup Life Assurance from day onennPension scheme with company contributionsnnEyecare vouchersnnDental cover optionsnnPureGym discountsnnEmployee savings and lifestyle discounts via BenefexnnDiscounted broadband, mobile, and TV packages, including family and friends offersnnnWhy Concentrix?nnnAt Concentrix, we believe great customer experiences start with supported employees. You'll join an inclusive, collaborative workplace where your wellbeing, development, and career growth are genuinely valued. Every interaction is an opportunity to make a positive impact while building a rewarding future.nnnConcentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.nnnWork Location: In person
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