IT Service Desk Engineer | 1st–3rd Line Support

IPRS Group in Claydon, Suffolk is seeking an IT Service Desk Specialist to deliver 1st to 3rd line support across our businesses. The role emphasizes SLA-driven ticket handling, on-site and remote assistance, and proactive IT improvements.

You will work with Windows 11, M365, SharePoint and Halo ITSM, supporting end users, documenting issues, and escalating as needed. A strong customer-service mindset and solid IT knowledge are essential.

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