Senior Resident Liaison Officer – Customer Experience Lead

Wates Property Services is seeking a Senior Resident Liaison Officer to join the Planned Maintenance team, supporting social housing refurbishment programmes. The role involves leading RLOs, handling escalations, and ensuring quality customer service across contracts.

Core duties include mentoring RLOs, monitoring performance, managing complaints, building stakeholder relationships, and delivering timely reports.

#J-18808-Ljbffr…