Senior Service Desk Lead — Hybrid IT Support

Wavenet in Manchester is seeking a Senior Service Desk Analyst to join our IT support team, driving performance, mentoring colleagues, and delivering exceptional service to our customers.

You will lead and coach analysts, manage complex tickets, handle escalations, and ensure incidents and requests are resolved in line with SLAs. The role collaborates with internal teams and external suppliers to improve service delivery and the overall customer experience.

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