MSP Service Desk Lead — Hybrid (Leeds)

InfraView is seeking a Service Desk Manager for a UK MSP based in Leeds City Centre, offering hybrid working (3 days in the office, 2 from home). The role leads a 10-person service desk across 1st-3rd line, driving SLA performance and customer satisfaction.

The ideal candidate has MSP Service Desk leadership experience, strong ITIL knowledge and a hands-on technical background. The position emphasizes coaching, reporting and continuous improvement within a high-paced MSP environment, with a

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