Digital Learning Course Officer

Overview

In this role within the Bayes Digital Learning team, you support the delivery of high-quality online programmes by ensuring a smooth, personalised student experience. You act as the first point of contact for students and help coordinate enrolment, assessment and related activities. The position sits in a hybrid London setting and contributes to a broader mission of accessible, practice-focused education. This is a hands-on, customer-facing role that shapes student satisfaction and learning outcomes.

Pay / Benefits

• sector-leading salary
• pension scheme
• comprehensive staff training and development
• hybrid working
• opportunities for progression

Responsibilities

• Provide an excellent, efficient, and personalised student experience as the initial point of contact for learners
• Support administrative activities and events including enrolment, assessment and evaluation
• Contribute to ensuring online students have a well-supported educational experience

Key requirements

• Excellent customer service skills
• Engaging communication style
• Confidence working with diverse stakeholders
• Eye for detail
• Proficiency with technologies in an online learning environment
• Experience in Higher or Further Education
• Flexibility and comfort with change
• Commitment to delivering the best student experience

• Customer-focused
• Clear and engaging communicator
• Adaptable and flexible
• Collaborative teamwork
• Online learning technologies

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