Regular Giving Manager

Regular Giving MANAGER

CONTRACT TYPE:Permanent

HOURS:36per week

JOB FAMILY:Fundraising & Marketing

SALARY:See Additional Information below

LOCATION: Dublin or Belfast based on a flexible office and working from home basis, with an expectation to attend the office base as required to effectively deliver the role.

ABOUT US:

Oxfam is a global movement of people who fight inequality to end poverty and injustice. Were committed to ending poverty in the long-term, as well as addressing its devastating impacts right now. Together, we improve and save the lives of those hardest hit by poverty and injustice and campaign for a fairer, more sustainable world.

JOB PURPOSE:

The Regular Giving Manager plays a pivotal role in driving sustainable growth in Oxfam Irelands regular giving programme by leading a multi-channel acquisition and retention strategy across First Engagement (face-to-face two-step), Telemarketing, Digital Advertising, and third-party agency partners. This role is accountable for converting fundraising leads, acquiring new committed supporters, and ensuring engagement, retention, and increasing, the lifetime value of our committed and loyal regular giving supporters.

BENEFITS

• Private Health Cash Plan
• Generous annual leave allowance(25 days exc. Public Holidays)
• Contributory Pension Scheme (up to 9% into your pension)
• Life Assurance coverof 4-time death in service benefit
• Enhanced sick leave
• Enhanced maternity leave
• Employee Assistance Programmewith free and confidential access to a variety of services such as 24/7telephone helplines, counselling, health and wellbeing portal, critical incident support
• Staff-led wellbeing programmewith regular events in support of mental, physical, social, and financial wellbeing
• Cycle to work scheme
• Tax Saver Scheme(ROI only)

REPORTS TO:

Head of Regular Giving

DIRECT REPORTS:

First Engagement Team

Telemarketing Team

Oversight of third-party Regular Giving Agency

Job Description

With strategic oversight of Oxfam Irelands regular giving portfolio, the Regular Giving Manager develops and delivers high-performing acquisition and retention plans, ensuring strong return on investment and exceptional donor experience across all channels. This includes the end-to-end management of our face-to-face programme island-wide, the telemarketing team responsible for conversion and upgrades, and the effective governance and optimisation of our external regular giving supplier.

A key leadership role within Oxfam Ireland, this position ensures regular giving income growth, donor quality, and long-term supporter loyalty, directly contributing to Oxfams mission to create a future free from the injustice of poverty.

Key Responsibilities

Budgetary Responsibility

• Responsible for driving growth in Oxfam Irelands regular giving segment through strategic investment in face to face, telemarketing and agency fundraising. This includes all island responsibility, across the Republic of Ireland and Northern Ireland, ensuring a diverse portfolio to include acquisition through Digital, inhouse First Engagement and Telemarketing functions and external agency partners.
• Budgetary responsibility includes the direct acquisition budget, including Telemarketing, Digital, First Engagement (including street and festival acquisition)

People Management

• Lead, develop and motivate a diverse and high performing team
• Responsible for ongoing performance management of staff, including creation of development plans and ongoing coaching and support.
• Train and assist staff in relevant disciplinary, training, management and operational procedures
• Motivate and identify talent, preparing for leadership roles, with a view to growth of programme and retention of staff.

• Drive a culture and environment of high performance, working with team with shared goals and objectives, including the socialisation of team targets and team outcomes, and a supporter centric approach at all times.
• Foster strong teamwork and collaboration across Fundraising, and with all teams cross-organisationally

Project Management

• Monitoring, upholding compliance to relevant protocols, to protect staff and members of the public, inclusive of health & safety, Code of Conduct and Code of Practice.
• Oversight of day-to-day expenditure in line with agreed budget and expenditure.
• Enhance the supporter experience of our valued donors through contributing and collaborating across teams and functions to improve our donor experience and ROI.
• Monitoring touchpoints across all channels within critical first 3 month life-cycle of our donors, by partaking in regular stakeholder meetings, with a view to testing and adapting activities with a data driven approach.
• Develop, with relevant stakeholders, reporting suite to drive a culture of constant improvement and optimising across teams and activities.
• Monitor, review and report on opportunities for investment and diversification of Oxfam Irelands regular giving recruitment activities.

• Participate and represent Oxfam Ireland as an active and key member of the Regular Giving community nationally, and on a global basis, through the Oxfam Global Confederation network.

Person Specification

Essential Skills

• Strong understanding of fundraising and marketing strategy, segment-led fundraising and marketing and donor/customer relationship management in a non-profit or commercial context.
• Strong leadership skills.
• Highly experienced people manager with a track record of leading highly performing and successful teams.
• Proven expertise in regular giving acquisition and retention across face-to-face fundraising, digital acquisition and telemarketing.
• Experience in management of agency contracts and third-party vendors.
• Experience in setting, developing and managing budgets.

Desirable Criteria

• Strong understanding of regulatory framework related to fundraising in the Republic of Ireland and Northern Ireland
• Strong understanding of GDPR and data protection and its relation to data management of donor data and employee data
• Experience in management of agency contracts and third-party vendors

Other requirements

• Strong attention to detail, administration and organisational skills in order to monitor and evaluate ongoing team performance.
• Excellent verbal and written English communication skills.
• Good working knowledge of Microsoft Office and Outlook, as well as a knowledge and understanding of fundraising databases.
• Strong commitment to Oxfam Irelands mission and values.

Additional Information

Salary: €49,300 – €59,981 (ROI) or £42,000 – £51,717 (NI) per annum.

• This salary range reflects the full scope of the role.
• Applicants should be aware that appointments are typically made at the starting point of the band, with higher starting salaries considered where a candidate brings significant directly relevant experience, specialist expertise, or skills that closely match the requirements of the role.
• All offers are made in line with our commitment to fair and equitable pay.

Key Attributes

• Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities.
• Ability to demonstrate an openness and willingness to learn about the application of gender / gender mainstreaming, womens rights, and diversity for all aspects of development work.
• Commitment to Oxfams safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible.

Organisational Values

• Equality: We believe everyone has the right to be treated fairly and to have the same rights and opportunities.
• Empowerment: We acknowledge and seek to expand peoples agency over their lives and the decisions that impact them.
• Solidarity: We join hands, support, and collaborate across boundaries in working towards a just and sustainable world.
• Inclusiveness: We prioritise and inclusion lens and embrace diversity and difference. We value the perspectives and contributions of all people and communities in their fight against poverty and injustice.
• Accountability: We take responsibility for our action and inaction and hold ourselves accountable to the people we work with and for.
• Courage: We speak truth to power and act with conviction on the justice of our causes.

Statement on Confidentiality

It is crucial that when encountering sensitive and/or confidential information it is maintained in strictest confidence, within the context of Oxfam Irelands policies and procedures. Failure to do so may be viewed as gross misconduct and may be subject to disciplinary procedure.

Equal Opportunities

Oxfam is an Equal Opportunities employer. We aim to ensure that no staff suffer discrimination on the grounds of race, colour, nationality, ethnic origin, membership of the traveller community, religious belief, political opinion, social class or caste, sexual orientation, HIV & AIDS status, marital status or family situation; gender, age or disability. Oxfam requires all staff to apply an equal opportunities approach and this responsibility rests with all employees and the organisation.

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