Quality Manager

Job Purpose

• To provide governance to the Business by defining expectations, granting authority, interpreting regulatory requirements and creating a system that verifies performance.
• To be the enabler of: cohesive policies, guidance, support and effective processes to ensure the organisation produces a worthwhile pattern of good results whilst avoiding an undesirable pattern of bad circumstances.
• To directly manage the Central Quality Team consisting of Business Systems, Metrology, Calibration, Non Destructive Testing and Technical Administration
• Identify and create solutions to risk associated with Business Systems, Metrology and NDT.
• To provide support to RLC ensuring prescribed standards & customer requirements for Quality are satisfied and facilitate legal compliance.
• To provide additional direct information, support and advice to business unit managers, works service manager and the HR department as required on all aspects of the Quality Systems and RLC legal responsibilities.
• To identify and facilitate continuous improvements in all aspects of Quality Systems through a variety of activities, meeting customer requirements and understanding their current and future needs.

Responsible for:-

• Ensuring Quality Systems adhere to AS9100, AS13100 and Customer Specific Standards i.e. ASQR 01
• Control of Calibration ensuring all equipment used to verify part quality has acceptable MTE ratios and rules to accommodate measurement un-certainty.
• Control of CMM programs ensuring all accurately measure product conformance and this is confirmed by completed MSA and Correlation activities.
• To Identify, design and distribute training on relevant subjects that affect Quality Systems and activities.
• To organise, facilitate and chair cross-functional Quality meetings; logging outcomes, concerns and positive actions and monitoring timely resolutions and closures.
• Identifying monthly, concerning outstanding/overdue QHSE tasks, reporting them and other relevant QHSE activities and concerns to the Quality Manager in line with the monthly management review.
• Reporting as required results of investigations & projects both verbally & written.
• To identify, review and communicate new/updated technologies, techniques and tools in regard to quality assurance and Quality systems, incorporating as necessary.
• Develop and maintain an audit schedule to meet internal and external requirements. .
• Review Customer Specification updates and embed in QMS as applicable.
• To liaise both formally and informally with managers, supervisors and general employees, to ensure two way communications, facilitating efficient and effective resolutions of concerns as they arise.
• Contacting and liaising with external bodies, authorities and interested parties as required.
• Picking up any urgent / periodic activities in the absence of colleagues (department support).

Main Duties

Business Systems

• Maintenance, development and control of the BMS for RLC Altham, RLC Singapore and RLC Global Point.
• To create, review and update Quality procedures, instructions and system documentation as required
• Specific Internal Quality training.
• To review any new and updated Quality documentation for intelligibility, standards/customer specification adherence and legal compliance.
• Read, understand and implement all new and updated specifications, AS9100, ,AS13100 and Customer specific. Ensure all Specifications are current, reviewed and documented via Gap Analysis and structured implementation.
• Distribution of new/revised procedures to management for approval; Briefing out of management approved new/revised procedures.
• Quality audits; Identifying, reporting and to action areas for improvement in line with RLC scope, subscribed standards and legal & customer requirements
• Compile /Control and implement FMEA /RA of all Quality, Metrology and Material Systems to reduce Business Risk and drive cost reduction
• To liaise both formally and informally with managers, supervisors and general employees, to ensure two way communications, facilitating efficient and effective resolutions of concerns as they arise.
• Contacting and liaising with external bodies, authorities and interested parties as required.

Metrology

• Ensure all product inspection processes ensure 100% product Quality and meet all requirements of regulatory requirements (eg ASME 14Y and Customer requirements (eg PWA 79360)
• Ensure all CMM programs meet all drawing and specification requirements and are independently verified in accordance with AS13100 and RM13003
• Ensure all Inspection Method Sheets and instructions are independently verified before publishing.
• Manage and support the Site Metrologist and coordinate with the CMS team in achieving the above.

NDT / Special Process /Materials

• Ensure all product processes assure product Quality and meet all requirements of regulatory and customer specific requirements.
• Ensure all CMS programs meet all drawing and specification requirements and are independent verified in accordance with AS13100 and RM13003
• Ensure all Inspection Method Sheets and instruction are independently verified before publishing.
• Manage and support the Level 3 in achieving processing compliance.
• Ensure MCL requirements are implemented and controlled.

Calibration

• Maintenance, development and control of the calibration system.
• To create, review and update calibration procedures, instructions and system documentation as required
• To review any new and updated Quality documentation for intelligibility, standards/customer specification adherence and legal compliance.

Operational Quality & Inspection

• Provide governance ,coaching, guidance and independence to the Operational Quality Engineers, Operational Quality Leaders, Manufacturing engineers and Operational Directors
• Review and authorise all Process, procedures, work instructions, rework routers and changes completed by Operational Engineering and Quality Engineers.
• Provide Technical Assistance for PFMEA, 8D and Process Control.
• Provide technical support for interpretation and implementation of all Customer and regulatory requirements
• Lead and/or approve/support all Escape related investigations
• Provide Technical support for Inspection Optimisation activities including methods and equipment.
• Define training requirements for Engineering and Quality Personnel
• Be focused on improvement and optimisation activities

Person Specification

Qualifications

Essential

• Degree Qualified in a relevant arena
• Lean/Six Sigma Greenbelt
• Chartered Quality recognised
• Lead Auditor

Desirable

• Six Sigma Blackbelt

Experience

Essential

• Proven Quality professional.
• Experience of painting and assembly processes

Desirable

• Understanding of Aerospace Customers and requirements

Knowledge & Skills

Essential

• Extensive AS9100 / AS13100 knowledge and experience.

Desirable

• Pratt & Whitney knowledge
• GD & T understanding

Personal Qualities

Essential

• Approachable but assertive.
• Organised, methodical and diligent.
• Keen to make a difference.
• Able to communicate effectively at all levels

RLC UK are an equal opportunities employer

RLC UK partner with a preferred group of recruitment agencies and will not accept unsolicited CVs from other agencies.

Skills:Governance regulatory Compliance policies

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