Customer Journey Lead – Hybrid (Leeds)

Company: Pontoon
Apply for the Customer Journey Lead – Hybrid (Leeds)
Location: Leeds
Job Description:

Pontoon is recruiting a Project/Customer Journey Manager for a Leeds hybrid role on a contract to February 2027. You will lead customer journeys, analyse data and collaborate with Product, Design and Engineering to improve digital experiences.

The role requires strong CX focus, stakeholder management and experience in agile environments. Office-based in Leeds with potential for Edinburgh or London consideration.

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Posted: September 1st, 2026