Company: Exalto Consulting
Location: Cambridgeshire
Job Description:
ITSM project Manager (Servicenow) – £70K – 12 months FTC – Cambridgeshire…
ITSM project Manager (Servicenow) – £70K – 12 months FTC – Cambridgeshire
ServiceNow ITSM Project Manager
Location: Cambridgeshire/Hybrid
Type: 12 months FTC – circa £70,000
Exalto Consulting is supporting a global manufacturing organisation in the search for an experienced ServiceNow ITSM Project Manager to lead the delivery of strategic service management initiatives across an international business. This is initially a 12 month FTC role paying up to £70,000 basic salary
Key Responsibilities
- Lead the delivery of ServiceNow ITSM projects from initiation through to implementation and handover.
- Manage project scope, timelines, budgets, risks, and dependencies.
- Engage with business and technology stakeholders across multiple regions and countries.
- Work closely with ServiceNow specialists, internal teams, and third party partners to ensure successful outcomes.
- Drive effective governance, reporting, and communication throughout the project life cycle.
- Support process improvement initiatives across Incident, Problem, Change, Request, and Service Catalogue management.
- Ensure solutions align with business needs and contribute to operational efficiency and service excellence.
- Proven experience delivering ServiceNow ITSM projects as a Project Manager.
- Strong understanding of IT Service Management principles and best practices.
- Experience working within global manufacturing environments.
- Ability to manage complex stakeholder groups across different functions and geographies.
- Strong planning, communication, and leadership skills.
- Experience managing multiple workstreams and third party suppliers.
- A structured approach to project governance, risk management, and delivery.
ITSM project Manager (Servicenow) – £70K – 12 months FTC – Cambridgeshire…
Posted: October 21st, 2026