Customer Service Engineer

Overview

In this role you support PerkinElmer’s Analytical Solutions by delivering expert field service on instrumentation, optimizing performance and reliability for customers. You work with a cross-functional service team to drive satisfaction, loyalty, and business growth through proactive maintenance and technical training. You will focus on inorganic systems (ICP-OES, ICP-MS, AAS) with opportunities to broaden into Chromatography and Materials Characterisation, backed by comprehensive training. This role covers the South of the UK with travel across the UK, Ireland, and parts of Europe, contributing to operational excellence and a strong customer experience.

Responsibilities

• Perform field service, repairs, preventative maintenance, qualification and installation of instrumentation and accessories
• Provide onsite user training on defined product groups
• Organize routine monthly maintenance and service activities
• Support overseas service requests to maintain standard across sites
• Ensure up-to-date documentation, manuals, and safety/quality materials
• Maintain alignment with department performance targets and report anomalies promptly
• Keep tools, test equipment, and inventory records calibrated and up-to-date
• Complete and submit service documentation and expense records in a timely manner
• Possibly perform tasks aligned to company culture goals
• Promote instruments, consumables, and service contracts when appropriate

Key requirements

• HND in Electronic Engineering or equivalent
• Full Driving License
• 5 years of experience in a scientific or customer service environment
• GMP experience preferred
• Understanding of analytical techniques and instrumentation beneficial
• Strong people management and motivational skills

• customer-focused
• team collaboration
• problem-solving
• Electronic engineering fundamentals
• diagnostics, installation, calibration, and validation of analytical instruments
• knowledge of ICP-OES, ICP-MS, AAS equipment

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