Overview
In this Product Manager role, you guide non-match day experiences from discovery to delivery and ongoing evolution. You’ll shape digital and physical journeys for fans, visitors and partners, aligned with the Club’s broader fan experience goals. You will translate insights into actionable requirements, prioritise the product backlog and collaborate with Design, Technology and cross‑functional teams to launch and optimise offerings. The position sits within City Operations, supporting experiences like Stadium Tours, Museum, Roofwalk and events, with potential involvement in the Medlock development. This is an opportunity to influence how fans connect with the Club beyond match day and drive商业
Pay / Benefits
- 26 days’ annual leave plus birthday day off
- private healthcare and dental
- annual discretionary bonus
- Health Cash Plan
- Employee Assistance Programme
- pension and life assurance
Responsibilities
- Own and prioritise the product backlog and translate strategic objectives into clear requirements and delivery plans
- Manage products through their full lifecycle from discovery to launch and optimisation
- Collaborate with Product Design and Technology to assess feasibility and prepare for launch
- Coordinate testing and user acceptance to ensure operational readiness
- Monitor product performance and customer behaviour to inform roadmap priorities and improvements
- Collaborate across functions (Product, Design, Technology, Commercial, Fan Experience, Operations, Data) to align delivery and outcomes
Key requirements
- Experience managing products across the full lifecycle
- Experience working with Product Design and Engineering/Technology teams
- Ability to translate objectives and customer needs into clear requirements and plans
- Practical understanding of agile product delivery and backlog prioritisation
- Experience coordinating stakeholders across multiple functions
- Ability to use data and insight to evaluate performance and inform improvements
- cross-functional collaboration
- structured problem-solving
- data-driven decision making
- agile product delivery
- backlog prioritisation
- data analysis and interpretation
…