PCN Governance and Compliance Officer

Overview

In this role you will support DHC Federation GP Practices and PCNs to achieve high standards of governance and compliance, including preparation for CQC inspections. You will help define governance processes and collaborate with the PCN and wider governance teams to ensure consistent, scalable practices. The role focuses on policy creation, documentation, and continuous improvement to deliver high-quality patient care. This is a hands-on position with a clear impact on governance maturity and compliance across the federation.

Pay / Benefits

• Competitive salaries
• NHS pension scheme
• 27 days’ annual leave plus bank holidays
• Employee Assistance Programme
• opportunities for training and career progression
• on-site parking where available

Responsibilities

• Support practices and DHC in governance and compliance, including CQC preparation
• Produce policies, SOPs and governance documentation
• Review compliance across practices and DHC (Health & Safety, fire, training, etc.)
• Deliver and maintain clinical governance software; drive audits and improvements
• Investigate incidents, manage complaints and DSP toolkit returns, ensure GDPR compliance
• Maintain data sharing agreements and privacy notices with DPO
• Ensure mandatory training and eLearning compliance; track workforce training
• Coordinate with clinicians to enable robust audit programs and CQC readiness
• Liaise between PCNs and governance team to align PCN and DHC governance
• Support DHC with SARs and other governance tasks
• Travel across DHC locations as required
• Autonomy in workload management and site visits
• Attend mandatory training and adhere to policies

Key requirements

• Knowledge of governance in a healthcare setting
• Evidence of continuing professional development
• Understanding of healthcare policy aims
• Proficiency in Microsoft Office Suite (including Co-pilot)
• Ability to prioritise work
• Strong stakeholder negotiation and problem-solving abilities
• Ability to analyse complex information and plan long-term
• Willingness to travel across federation sites
• DBS check clearance requirement

• stakeholder negotiation
• analytical thinking
• autonomy
• Microsoft Office Suite (Co-pilot)
• presentation skills for CQC
• governance software for clinical governance

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