Salesforce Business Analyst

Overview

In this role you will bridge business needs and technology to drive transformation for major enterprise clients. You will collaborate with stakeholders, product owners, and technical teams to identify challenges, define requirements, and shape solutions that enable digital transformation. You’ll run discovery sessions, document requirements, and support design, testing, and deployment to ensure value delivery. This position offers exposure to CRM and enterprise applications within a consulting context and opportunities to influence strategic outcomes. The role emphasizes stakeholder management, analytical rigor, and cross-functional collaboration to deliver measurable business impact.

Responsibilities

• Engage with business stakeholders to understand objectives, processes, challenges and opportunities
• Conduct workshops, interviews, and discovery sessions to gather and document requirements
• Analyze current state processes and identify improvement opportunities
• Define future state processes and recommend aligned solutions
• Prepare BRD, functional specs, user stories, process flows, and use cases
• Perform gap analysis, impact assessments and root-cause analysis
• Collaborate with cross-functional teams including product engineering, QA, and operations
• Facilitate reviews, signoffs, and change management activities
• Support UAT, training, and deployment activities
• Present recommendations and project updates to senior management and clients

Key requirements

• Bachelor’s degree in business administration, engineering, information systems, computer science, or related field
• 5 years of experience as a Business Analyst in consulting, transformation, or advisory engagements
• Experience with enterprise applications such as CRM, ERP, CPQ, CLM, Salesforce platform
• Strong knowledge of business process modelling and requirement management
• Experience with Agile, Scrum, and Waterfall delivery
• Proficiency in Jira, Confluence, Visio, Lucidchart, Miro, and Microsoft Office Suite
• Excellent stakeholder management and communication skills
• Strong analytical and problem-solving capabilities

• Stakeholder management
• Analytical thinking
• Effective communication
• Salesforce platform
• CRM, ERP, CPQ, CLM knowledge
• Business process modelling

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