Systems Engineer

Overview

In this role you will ensure the reliability, security and continual improvement of CSC’s document management platforms, with emphasis on Laserfiche and iManage. You’ll combine production support with pragmatic engineering to stabilize services, implement improvements, and guide adoption across teams. You will lead incident response and collaborate with stakeholders, security and vendors to meet compliance and governance needs. This is a client-facing, cross-functional role within a mature, global organization that values operational excellence and innovation.

Pay / Benefits

• annual success-sharing bonuses or commissions
• hybrid or remote work schedules
• tuition reimbursement
• referral bonuses
• comprehensive benefits package
• annual leave

Responsibilities

• Provide Tier 2 support for Laserfiche and/or iManage, handling incidents from escalation to closure
• Troubleshoot platform, integrations, authentication, permissions, and downstream components (storage, search, email, Office integrations)
• Lead major incident responses with technical leadership and stakeholder communication
• Contribute to root cause analyses and implement preventative actions
• Administer platform configuration (repositories, metadata, templates, retention settings, search settings)
• Coordinate platform upgrades, patches and vendor releases; assess impact and verify post-release changes
• Maintain change-management-aligned configuration changes and runbooks
• Assist with access reviews, audits, and controls evidence
• Support workflow automation and routing; collaborate with engineers and vendors on defects and enhancements
• Maintain system documentation and audit evidence; create runbooks, guides, SOPs and knowledge articles
• Identify recurring failures and implement improvements to reduce incidents and improve stability
• Enhance monitoring and alerting for platform health; drive operational maturity and measurable service reporting

Key requirements

• Hands-on experience administering and supporting Laserfiche and/or iManage in production
• Strong understanding of document management concepts (metadata, classification, search/indexing, permissions, retention)
• Experience supporting end-user workflows on document platforms
• Troubleshooting across authentication/SSO, directory services (AD/Azure AD/Entra ID), Windows Server, web apps and APIs
• Experience with ITSM processes (incident, problem, change) and SLAs
• Typically 3+ years in systems engineering, application support or platform administration
• Experience in regulated/compliance-focused environments (preferred)
• Strong ownership mindset and ability to drive issues to resolution
• Clear communication with non-technical audiences
• Excellent documentation discipline and attention to detail
• Ability to coordinate across time zones with global teams and vendors
• Bachelor’s degree in IT, Computer Science, or equivalent practical experience
• ITIL Foundation (or equivalent)
• Vendor training/certification for Laserfiche and/or iManage (preferred)
• Microsoft / Security fundamentals certifications (a plus)

• Strong communication
• Ownership and accountability
• Prioritisation under high-volume conditions
• Laserfiche
• iManage
• Windows Server

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