General Manager – Premium Venue

Overview

In this role you will oversee all aspects of a premier London events venue, driving revenue, delivering flawless event experiences, and upholding a best-in-class reputation. You will lead operations, sales strategy, and client engagement, aligning with the venue’s premium standards and business goals. You’ll manage full P&L, forecasting, and budgeting while nurturing VIP relationships and a high-performing team. This position offers the chance to shape luxury-event delivery at scale and influence the market’s benchmarks. You’ll work closely with cross-functional stakeholders to sustain growth and exceptional service.

Responsibilities

• Lead venue operations to ensure flawless event delivery
• Drive revenue growth through proactive sales and business development
• Own full P&L, forecasting, budgeting, and financial performance
• Build and manage relationships with VIP clients and key stakeholders
• Oversee CRM strategy and client engagement
• Lead pricing, contracts, and commercial strategy
• Ensure operational excellence, compliance, and service standards
• Manage, develop, and inspire a high-performing team

Key requirements

• Proven GM or senior leader experience in a premium venue or events business
• Strong commercial mindset with full P&L management experience
• Track record of driving sales growth and client retention
• Experience managing high-profile/VIP clients and stakeholders
• Exceptional leadership and team development skills
• Highly organised, detail-driven, and professional

• leadership
• client-facing communication
• strategic thinking
• CRM strategy
• pricing
• contracts

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