Project Manager

Overview

As a Project Manager in Marketing, you lead multi-channel initiatives from planning through delivery, ensuring timelines, budgets, and KPIs are met. You work with cross-functional teams and external partners to align activities with global guidelines and support customer-facing teams. You’ll manage agencies, local loyalty programs, and omni-channel campaigns to drive customer value. This role sits at the heart of delivering customer-focused results at scale within a global fashion retailer. You will shape execution across touchpoints and contribute to sustainable, inclusive marketing practices.

Pay / Benefits

• staff discount card across brands
• H&M Incentive Program – HIP
• remote work policy – one day per week
• development opportunities
• global exposure
• company culture and benefits

Responsibilities

• Coordinate and align cross-functional teams to ensure a seamless customer journey
• Lead and deliver marketing projects with clear objectives, timelines, and deliverables
• Plan, execute, and monitor projects, including budgeting and milestone tracking
• Manage projects such as store openings/closures, omni-channel initiatives, and global test implementations
• Validate briefs and scopes against strategic objectives
• Set, monitor, and report project KPIs to demonstrate impact on customer value and commercial results
• Oversee budgets, review invoices, and ensure financial accountability
• Collaborate with global CRM & Loyalty to align local activities with global guidelines
• Be the POC for Customer Service and Store teams for day-to-day operations and issues
• Source and manage external creative partners and agencies as needed
• Secure executional support for local loyalty programs with Commercial team and Owned Media Lead
• Manage contracts and processes with agencies to ensure high-quality delivery
• Coordinate with external vendors and internal partners for seamless cross-touchpoint execution

Key requirements

• Extensive experience or a degree in Communication, Marketing, or related fields
• Proven ability to manage multiple projects in digital and traditional channels
• Strong leadership and stakeholder management skills
• Analytical and results-driven with KPI-based impact tracking
• Proficient in MS Office (Outlook, Excel, PowerPoint)
• Experience in project management within marketing or communications
• Experience in managing agencies and creative talent

• Leadership
• Stakeholder management
• Analytical mindset
• MS Office (Outlook, Excel, PowerPoint)
• KPI tracking and reporting
• Cross-channel campaign coordination

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