Service Manager

Company: Positive Futures
Apply for the Service Manager
Location: Omagh
Job Description:

Purpose of Role

To develop and manage a high-quality Supported Living Service which meets the needs and aspirations of the people we support in order to deliver our Mission

About The Role

  • Provide leadership and act as a role model for all staff, ensuring that the strategic aims of Positive Futures are communicated and delivered in the work within the service.?
  • Ensure that the service is resourced appropriately, and expenditure is controlled in line with budget constraints, including the effective management of all staff and the on call rota to ensure that the people we support receive the care and support they need at all times. This includes actively promoting and supporting the involvement of volunteers in the work of the service.?
  • Ensure the mechanisms are in place to keep staff up to date with relevant legislation, regulation and policies. This means that the team(s) understand and work within the requirements of the relevant legislation and regulation (for example, RQIA, Supporting People, Health and Safety etc).?
  • Ensure the mechanisms and systems are in place to monitor the quality of the service in line with policy and regulation. This includes the development and review of Quality Improvement Plans.?
  • Facilitate the integration of risk management and controls, escalating reports of any risk and considering mitigating actions as required. This means regular review and updating of the service risk register.?
  • Work in partnership with external HSC Trust colleagues and Positive Futures Positive Behaviour Support team to progress new growth opportunities. This work will include progressing referrals and completing comprehensive person-centred assessment tasks to identify the individual support needs of people.?
  • Developing Person Centred Portfolios (Care Plans) which outline all aspects of support required to enable people to live as independently as possible?
  • Establish and oversee service development in relation to budget development, staffing and establishing service systems (including administrative, information, communication and technology systems) in line with organizational systems and processes.?

    Access NI:

    An Enhanced Access NI Disclosure Check will be required for this position. A criminal record will not necessarily prevent you from obtaining the position.

    Positive Futures adheres to the Access NI Code of Practice, a copy of which can be made available upon request. Positive Futures also have a Policy and procedure on Recruitment of Ex-Offenders and Storage & Handling copies of which can be made available upon request


    We are an equal opportunity employer and welcome applications from all sections of the community regardless of religious belief; political opinion; sex; sexual orientation; marital or civil partnership status; racial group; age; disability

Required Criteria

  • Relevant recognised Health and Personal Social Services Professional Qualification i.e. Social Work, First Level Registered Nurse or Allied Health Professional OR A Level 5 Diploma in Leadership for Health and Social Care Services (Adults Management) Wales and Northern Ireland and registered, or be eligible for registration on appointment, on the appropriate part of the NISCC register, without condition.
  • A minimum of four- five years practice experience in a health and social care setting providing services to people with a disability/and/or acquired brain injury or autism. This must include at least two years relevant experience in an operational management capacity
  • Full, Valid UK/EU/EEA Driving Licence and access to a car insured for business purposes to meet the needs of the role

About The Company

Founded in 1995, Positive Futures has spent 30 years supporting people with learning disabilities, acquired brain injury and autism to live full, meaningful lives as valued members of their communities across Northern Ireland.

At Positive Futures, we foster a culture of respect, innovation and empowerment. We believe in putting people firstboth those we support and our staff. We create environments where colleagues feel valued, where ideas for improvement are welcomed, and where continuous learning is encouraged. We support staff to grow professionally and personally, and we emphasise collaboration, listening and trust. Working with us means being part of a team that genuinely cares, is proactive in shaping futures and embraces the possibility in every situation.

With services and teams located across Northern Ireland, we continue to work alongside individuals, families and communities to create opportunities, break down barriers and transform lives.

Company Culture

Our Values

People First -Our people are at the heart of everything we do

Opportunities – We seek out opportunities that enrich lives and empower people

Sustainability – We strive for positive social, economic and environmental benefits for now and in the future

Innovation – We embrace creativity and continuous learning to reimagine and refine our unique person-centred support.

Tenacious – We don’t give up – we believe in making the impossible, possible

Inclusion – Our staff and people we support are our strength, we listen and learn together

Value for Money – Delivering impactful, life changing results with efficiency and integrity

Expertise – We look beyond limitations in our pursuit of excellence

Company Benefits

Our Staff and people we support are our strength and our people are at the heart of everything we do, those are not just our values it’s who we are.

Working at Positive Futures means doing work that matters – and being supported by people who genuinely care about your growth and wellbeing. We want you to feel valued, encouraged and set up to thrive, both in and outside of your role. Thats why our benefits are built around one simple idea: when youre supported, you can make an even bigger difference to the people we support.

Vacation, Paid time off, Paid sick days, Retirement plan and/or pension, Employee development programs, A diversity program, Competitive salary, Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Annual performance review, On the job learning, Progression opportunities, Bereavement leave, Company Mileage & Expenses

Salary

£36,388.00 – £41,513.00 per year

Benefits:Vacation, Paid time off Paid sick days Retirement plan and/or pension Employee development programs A diversity program Competitive salary

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Posted: October 21st, 2026