Market Research Executive, Field Services

Overview

As Market Research Executive in Field Services, you own field-delivery projects from scoping to invoicing, translating client needs into actionable plans. You’ll coordinate global stakeholders, manage budgets and risks, and uphold quality and margins across multiple concurrent studies. The role blends client interaction with hands-on delivery, requiring clear communication and proactive problem-solving across markets and time zones. You will shape processes and methods to drive efficient, high-quality fieldwork delivery.

Responsibilities

• Own end-to-end Field Services projects from scoping to delivery and invoicing
• Create and maintain detailed project plans with milestones, responsibilities, and deadlines
• Coordinate multiple concurrent projects and balance ongoing programs with ad hoc requests
• Act as day-to-day client and internal stakeholder contact with clear progress updates
• Support proposal development with feasibility, timing, resourcing, and risk assessments
• Plan, recruit, brief, train, Schedule and replace field associates as needed
• Prepare clear instructions for field staff and ensure understanding of timelines and submission requirements
• Oversee logistics including product purchasing, packing, shipping, and courier activities; assess risks
• Review and edit collected data, address discrepancies, and ensure quality before delivery
• Own project budgets and cost tracking, including payments, expenses, and margin monitoring
• Leverage project learnings to improve templates, processes, and tools

Key requirements

• Experience managing projects with multiple stakeholders, deadlines, dependencies and budgets
• Experience in market research, fieldwork, operations, logistics or a service-delivery environment (advantage)
• Excellent organisation and prioritisation skills with ability to manage several projects simultaneously
• Proactive, client-facing, and able to handle difficult conversations
• Strong verbal communication for client and stakeholder interactions
• Strong written communication for professional updates and emails
• Commercial awareness and cost/margin monitoring experience
• Data quality commitment and consistent delivery standards
• Comfort across cultures and time zones, with willingness to participate in international meetings
• Good working knowledge of Microsoft Excel and PowerPoint
• Knowledge of AI tools and chat-based AI platforms welcome but not essential
• Additional language skills welcome but not essential

• Proactive and solutions-focused
• Confident communicator, able to guide stakeholders
• Strong written and verbal communication
• Microsoft Excel
• PowerPoint
• AI tools familiarity (welcome)

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