Enterprise Client Success Executive | EMEA

Overview

In this role, you drive value for strategic clients by aligning the post-sale journey with their business goals. You’ll serve as a trusted advisor, safeguarding retention, renewals, and growth across your portfolio. You collaborate with cross-functional teams to deliver measurable outcomes and guide customers through product adoption and feature releases. This position offers mentorship, growth, and an inclusive culture as you shape long-term partnerships at Meltwater.

Pay / Benefits

• flexible paid time off
• Creative Pension
• cycle-to-work scheme
• CalmApp subscription
• hybrid work style
• professional development opportunities

Responsibilities

• Build and manage joint impact plans for top accounts to ensure ongoing value delivery
• Execute agreed plans on timelines and coordinate with internal teams
• Proactively inform customers about new features and releases to maximize value
• Monitor product adoption and usage trends, offering tailored recommendations
• Identify renewal risks and collaborate with sales to secure renewals
• Identify opportunities for upselling and expansion with named Account Executives
• Conduct regular business reviews with customers to ensure alignment and transparency
• Advocate for customers to drive continuous improvement across product and service delivery

Key requirements

• Bachelor’s degree or higher preferred
• 7–10+ years in client-facing roles (e.g., management consulting, customer success, or account management)
• Proven experience managing complex, multi-divisional, multi-geographical portfolios
• Strong cross-functional collaboration with Sales, Product, Marketing, and Services
• Ability to thrive in fast-paced environments and handle diverse responsibilities
• Industry experience in media monitoring, SaaS, PR, or marketing
• Bonus: project management experience
• Excellent written and verbal English; Arabic is a strong plus
• Willingness to work in a hybrid schedule and be legally eligible to work in country of hire

• collaboration
• clear communication
• client empathy
• media monitoring
• SaaS
• PR

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