Senior Consultant/Manager, Platforms (Front Office Transformation)

Overview

In this role you will help clients modernise and transform their Front Office capabilities using platforms like Salesforce, ServiceNow and Braze. You will work in a small, focused team to shape growth strategies, design customer and colleague experiences, and mobilise programmes with senior stakeholders. You will connect business, technology and data to deliver measurable value and drive client outcomes. You join a people‑oriented culture that values collaboration, curiosity and social impact, enabling you to influence transformation at scale.

Pay / Benefits

• 5 weeks annual leave
• 5-Year Recharge benefit
• hybrid working policy
• Corporate Responsibility Days
• Wellbeing Fund
• Profit Share Scheme

Responsibilities

• Shape Front Office transformation strategies by translating customer, colleague and stakeholder needs into CRM, AI, sales, service and marketing architectures.
• Design future customer and colleague experiences, developing journeys, propositions and transformation roadmaps.
• Define and mobilise programmes, governance, business cases and procurement strategies for Salesforce, ServiceNow and related technologies.
• Lead complex business and technology transformations with cross-functional teams across CX, CRM, AI, data and ecosystem partners.
• Unlock value from customer data, AI and automation using platforms like Salesforce Data Cloud and ServiceNow to improve experiences.
• Act as trusted advisor to senior stakeholders, ensuring customer, colleague and commercial outcomes guide decisions.
• Contribute to growth of the Front Office Transformation practice through thought leadership and capability building.

Key requirements

• Experience with one or more platforms such as Salesforce, ServiceNow or Braze
• Deep design experience across business, technology and data capabilities
• Understanding of how Salesforce underpins front office modernisation within a digital transformation context
• Curiosity and creativity in applying platform technologies and AI to client value

• curiosity
• creativity
• stakeholder leadership
• Salesforce
• ServiceNow
• Braze

…