URBN HR Manager, EU – London, UK – German Speaking

Overview

In this role you will support URBN Brands across EU territories, driving engagement, culture and leadership development within Retail stores. You’ll partner with store teams to improve retention, ensure legal compliance and lead HR initiatives aligned with the EU strategy. You’ll manage policy implementation, learning programs, and employee relations to foster a high-performing, people-centered culture. This is a chance to shape HR practices at scale across multiple EU markets and contribute to sustained business performance.

Pay / Benefits

• Flexible start and finish times
• Dog at work
• Employee Assistance Program
• Private medical insurance
• Employee discount up to 40%
• One paid day to volunteer or fundraise

Responsibilities

• Build strong partnerships with EU retail store teams and create a contact network for succession and retention planning
• Drive culture, engagement, wellbeing and D&I initiatives across EU Retail Stores
• Own quarterly KPI reporting and partner with leaders to improve results and implement corrective plans
• Draft, update and implement policies and procedures that are legally compliant and commercially aligned
• Collaborate with Learning & Development to rollout leadership development and onboarding programs
• Maintain comprehensive knowledge of pay and benefits structures and assist with internal promotions and benchmarking
• Provide Employee Relations advice and lead ER projects, ensuring a best-practice, commercial approach
• Use monthly/quarterly reporting to identify absence and performance issues and advise on remediation
• Coordinate with external legal teams as needed to support employment matters

Key requirements

• Proven generalist HR experience in a fast-paced environment
• Solid understanding of employment law
• Strong results orientation and delivery focus
• Ability to blend creative, innovative thinking with commercial sense
• Self-motivated and able to work with minimal supervision
• Ability to build credible relationships at all levels fast
• Excellent written and verbal communication with impact
• High attention to detail and prioritization skills
• Ability to work under pressure and meet deadlines

• Relationship building
• Resilience
• Empathy
• Employment law knowledge
• HR policy development
• ER case handling

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