Customer Director (Maritime)

Overview

In this role you will lead the creation and growth of a new maritime defence sub-unit, bridging cutting-edge AI with mission-critical naval needs. You will build strategic partnerships across the Navy, MOD, NATO/AUKUS, and maritime industry, while guiding multidisciplinary teams to deliver high-value solutions. You will shape AI propositions for maritime operations and drive revenue growth through end-to-end deal leadership. This is a high-impact, entrepreneurial role in a fast-growing defence portfolio with a clear focus on national security and responsible technology.

Pay / Benefits

• Unlimited Annual Leave Policy
• Private healthcare and dental
• Enhanced parental leave
• Family-Friendly Flexibility & Flexible working
• Hybrid Working
• Sanctus Coaching

Responsibilities

• Identify and acquire high-value maritime accounts to establish and scale a new sub-business unit
• Own the full sales lifecycle, including complex contract and pricing negotiations to drive revenue growth
• Cultivate strategic relationships with senior stakeholders across Navy, MOD, NATO/AUKUS and maritime industry
• Develop innovative AI and data-driven propositions addressing maritime operational challenges
• Oversee delivery of sophisticated technology projects and ensure client satisfaction
• Mentor and coach a growing team of commercial and delivery professionals
• Collaborate with technical experts to translate maritime requirements into scalable AI solutions

Key requirements

• Deep domain expertise in the maritime sector, gained through Navy or related environments, plus success in a commercial tech role
• Proven track record of managing complex deal processes and meeting revenue targets in professional services or high-growth tech
• Strategic thinker with ability to navigate defence procurement processes and translate needs into AI solutions
• Entrepreneurial mindset with hands-on approach to building a new business area
• Compelling communicator capable of earning trust with senior stakeholders and conveying strategic value of technology
• Leadership maturity to work collaboratively in a multidisciplinary, high-performance team

• Strategic thinking
• Communication and storytelling
• Collaborative leadership
• AI-driven value propositions
• Translating requirements into scalable AI solutions
• Delivery of sophisticated technology projects

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