Patient Services Advisor

Overview

In this role you support the front-line patient experience at Wellington Medical Centre, serving as the first friendly point of contact and enabling smooth day-to-day operations. You will handle appointments, registrations, and basic admin to keep the practice running efficiently while upholding patient confidentiality. You’ll collaborate with the multidisciplinary team to ensure high-quality care and responsive service to 22,600 patients. This role offers development opportunities within a supportive NHS environment and a clear impact on patient access and satisfaction. A strong fit combines calm, compassionate communication with reliable administrative execution.

Pay / Benefits

• NHS Pension Scheme with 20% employer contribution
• Life assurance via NHS Pension
• Staff development and educational opportunities
• NHS & Blue Light Card Discounts
• Frequent social outings

Responsibilities

• Welcome patients and visitors and direct them appropriately
• Manage appointment bookings and operate the bookings system
• Process repeat prescription requests according to policy
• Explain registration procedures to new and temporary patients
• Open the premises and ensure security and readiness for the day
• Maintain patient confidentiality and data accuracy across systems
• Record and relay information to relevant staff, including clinicians
• Provide cover for colleagues and support team tasks as needed
• Assist with obtaining laboratory results and scheduling follow-ups
• Collaborate with the team to maintain clean, safe waiting areas and compliant records

Key requirements

• GCSEs in Maths and English (4)
• Front-line experience
• Excellent interpersonal skills (face-to-face/phone)
• Confidential handling of information
• Ability to operate Windows applications and basic computer systems
• Desirable knowledge of EMIS Web and medical terminology

• Effective communication
• Empathy and courtesy
• Team collaboration
• EMIS Web (desirable)
• Windows applications
• Accurate data entry and record keeping

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