Company: Sword Group
Location: Manchester
Job Description:
Sword Group is seeking a Service Desk Analyst to deliver high-quality technical support across our Managed Services environments in the UK. You will own Incidents and Requests from investigation to resolution, adhering to SLAs, documenting thoroughly and escalating where necessary.
The role emphasizes structured problem-solving, strong customer communication and collaboration with resolution teams to maintain service quality and continuous improvement.
#J-18808-Ljbffr…
Posted: October 21st, 2026