Job Description
Are you a Claims Handler with knowledge or experience in Casualty Claims, passionate about making a real difference to customers within a global, creative, and award-winning organisation? Property claims experience will also be considered.
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The Role
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You will manage a portfolio of up to 300 casualty claims, including Employer’s Liability, Public Liability and Product Liability claims.
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You will work with a range of stakeholders — including policyholders, brokers, loss adjusters and panel solicitors. Excellent training to set you up for success from day one.
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Key Responsibilities
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• Accurately assess a range of simple and complex claims, evaluating liability and quantum and considering all relevant factors, including special investigation and recovery.
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• Identify complaints and customer expressions of dissatisfaction, handling issues effectively or escalating to the appropriate level of management.
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• Negotiate claim settlements to a successful conclusion, delivering high levels of customer care and maintaining a professional claims service at all times.
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• Engage with key stakeholders and clients to ensure a fair and robust investigation of each claim case, following specific handling guidelines and best practice frameworks.
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• Attend and contribute to periodic review meetings with brokers, solicitors, and other external parties as required.
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Skills & Experience
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• Previous experience in claims handling, ideally within a Casualty discipline (Employer’s Liability, Product Liability, or property).
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• Strong analytical skills with the ability to evaluate liability and quantum across a varied caseload.
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• Excellent written and verbal communication skills, with confidence liaising with brokers, solicitors, and policyholders.
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• A customer-focused mindset with a commitment to fair outcomes and professional service standards.
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• Good organisational skills with the ability to manage a high-volume portfolio effectively.
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• A proactive, collaborative approach and a willingness to engage with continuous learning and development.
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What's on Offer
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• Comprehensive induction and ongoing training to support your professional development.
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• Excellent employee benefits package including pension, private healthcare, and more.
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• The opportunity to work within a globally respected, market-leading organisation.
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• A collaborative and supportive team environment based in their Glasgow office.
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• Clear pathways for career progression within a dynamic claims function.
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For a confidential chat, please call me on 07880553345 or forward your CV to elaine.mccrink@lawesgroup.co.uk
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