Overview
In this role you will manage a varied personal injury caseload within a supportive, collaborative team. You’ll handle client consultations, advise on PI matters, and drive case progression to resolution while maintaining strong client relationships and meeting fee targets. The position emphasizes high-quality client service, efficient case management, and compliance within a reputable firm. This is an opportunity to contribute to team objectives and develop in a client-focused PI practice.
Responsibilities
- Manage a varied caseload of Personal Injury matters from instruction to resolution
- Conduct initial consultations and client triage
- Advise and liaise with clients on PI matters
- Negotiate settlements and progress matters efficiently
- Maintain strong client relationships and deliver excellent service
- Support networking and business development activities
- Review and manage WIP and client financing; meet fee targets
- Ensure files are organized, compliant, and up to date; use DPS for correspondence
- Adhere to company standards, procedures, and regulatory requirements
- Attend team meetings and support debt collection and reporting processes
Key requirements
- 3-5 years PQE (or equivalent)
- Proven ability to manage a busy personal workload and meet deadlines
- Experience using multiple systems and handling data confidently
- Strong negotiation skills
- Excellent written and verbal communication abilities
- High attention to detail and analytical mindset
- Strong organizational and time management skills
- Ability to follow clear instructions and work independently
- Proactive, responsible, and team-focused approach
- Excellent client relationship skills
- Friendly and approachable
- Excellent communicator
- Team-oriented
- Negotiation
- Case management
- DPS for correspondence
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