Client Support Executive

Overview

In this role you support our global client base using the Kainos Smart Product Suite, enabling value through thoughtful test design and customer-focused service. You work with senior consultants to onboard customers, deliver BAU support, and drive continuous improvement. You’ll engage with clients to understand their Workday configurations and translate that into effective testing strategies. This is a collaborative, growth-oriented opportunity in a diverse team shaping intelligent cloud-based solutions.

Responsibilities

• Onboard customers and provide BAU support for the Smart Product Suite
• Deliver customer value as part of the Smart Gold Service by executing, reporting and maintaining customer test packs
• Analyze customer test coverage to recommend improvements that add value
• Liaise with customers regularly as part of Smart Gold Service
• Analyze customer Workday configurations and understand domain areas (HCM, Recruiting, Financials, Payroll, Security)
• Define, design, build and refine test packs aligned with customer test strategy
• Upskill customers by transferring knowledge of the Smart Product Suite
• Help the team deliver added value and contribute to continuous improvement of Smart Testing and Audit products
• Work as part of a team, supporting junior members and fostering an inclusive culture

Key requirements

• Excellent customer focus with experience in a customer-facing environment
• Positive can-do attitude and ability to work independently and adapt to changing needs
• Clear and effective written and verbal communication
• Ability to prioritize, plan workload and meet deadlines
• Ability to apply standards and maintain high quality and accuracy
• Good commercial awareness and understanding of project and business dynamics
• Excellent attention to detail
• Ability to work in remote teams and with customers with limited supervision

• customer focus
• communication
• adaptability
• Understanding of Workday configuration (HCM, Recruiting, Financials, Payroll, Security)
• Manual and automated testing understanding
• Exposure to software development, business analysis or QA/testing consulting environments

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